Self-organizing maps for browsing FAQs | |
| Author | Le Thanh Liem |
| Call Number | AIT Thesis no.CS-03-05 |
| Subject(s) | Self-organizing maps Self-organizing systems Telephone answering services |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. CS-03-05 |
| Abstract | This research is on the automation of Frequently Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Organizing Maps (SOMs) to group the FAQs to identify appropriate responses. |
| Year | 2003 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. CS-03-05 |
| Type | Thesis |
| School | School of Advanced Technologies (SAT) |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Computer Science (CS) |
| Chairperson(s) | Sadananda, R.; |
| Examination Committee(s) | Vatcharaporn Esichaikul;Devadason, Francis J.; |
| Scholarship Donor(s) | HCMC P and T, HoChiMinh City, Viet Nam; |
| Degree | Thesis (M.Sc.) - Asian Institute of Technology, 2003 |