Service quality management : public-private hospital in Phnom Penh, Cambodia | |
| Author | Samphy Kep |
| Call Number | AIT RSPR no.SM-04-115 |
| Subject(s) | Hospitals--Customer services--Cambodia Public hospitals--Customer services--Cambodia. |
| Note | A research submitted in paitial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ;|vno. SM-04-115. |
| Abstract | This research begins by explaining the problem of bad Cambodian health care. In order to verify on the current health care service, the questiolUlaire of research was designed to compare the between the hospital staffs' expectation and patients expectation. After looking into the comparison and follow the theory of Service quality, the main problem of Cambodian health care service causes of staffs' expectation. To ensure this, the research ha conducted to find out by in-deep interview with staffs and management level in Plmom Penh hospital. |
| Year | 2004 |
| Corresponding Series Added Entry | Asian Institute of Technology.|tResearch studies project report ; no. SM-04-115. |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Chairperson(s) | Zimmermann, Willi; |
| Examination Committee(s) | Sununta Siengthai;Donyaprueth Krairit.; |
| Scholarship Donor(s) | French Government.; |
| Degree | Research Studies Project Report (M. Eng.) - Asian Institute of Technology, 2004. |