1 AIT Asian Institute of Technology

The balanced scorecard performance measurement system of RTAF's R&D Projects

AuthorSurapong Srivanich
Call NumberAIT Thesis no. ST-01-24
Subject(s)Research and development contracts, Government--Royal Thai Air Force
NoteA thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Engineering and Technology
PublisherAsian Institute of Technology
AbstractTo manage Research and Development (R&D) is one of the most difficult tasks because R&D is unique, creative, and unstructured process. Since now, no proper and effective system for managing R&D projects of Royal Thai Air Force (RTAF). This study is conducted in order to identify relevant and appropriate Key Performance Indicators (KP Is) and to measure the performance of RTAF's R&D projects. The balanced scorecard is an appropriate tool to identify KPis because it integrates four critical perspectives such as mission, customer, internal process, and learning and growth perspectives. To ensure the applicability of KPls, the validation is done by forty-two respondents from strategic and operational units. Then the completed sets of KPis with weight are systematically developed. Accordingly, eighteen projects in various phases are subject to survey by means of in-depth interviews and verifying the documents. The result shows that the performance of RTAF's R&D projects in various phases are unbalanced and need to be improved among four critical perspectives. Performance measurement system is proposed in order to improve the project performance by balancing among four critical perspectives, between short run and long run, and between intangible assets and tangible assets.
Year2001
TypeThesis
SchoolSchool of Engineering and Technology (SET)
DepartmentDepartment of Civil and Infrastucture Engineering (DCIE)
Academic Program/FoSStructural Engineering (STE) /Former Name = Structural Engineering and Construction (ST)
Chairperson(s)Chotchai Charoenngam
Examination Committee(s) Pennung Warnitchai ;Watanabe, Tsunemi
Scholarship Donor(s)Royal Thai Government/Human Resource Development Program (Phase II)
DegreeThesis (M.Eng.) - Asian Institute of Technology, 2001


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