| Author | Ekaphol Chudabala |
| Call Number | AIT RSPR no.SM-04-18 |
| Subject(s) | Terminals (Transportation)--Customer services--Thailand--Bangkok
Harbors--Customer services--Thailand--Bangkok
|
| Note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-04-18 |
| Abstract | The value of export commodities from Thailand increased from US$ 58,463.4 million by
the end of year 1999 to US$ 80,238.4 million by the end of year 2003. In other word,
there was 27.14% increased in value of commodities exported. Meanwhile, the value of
import of Thailand increased from US$ 49,914.65 million by the end of year 1999 to US$
75,018.6 million by the end of year 2003 or 33.46 percent increased in value of
commodities impo1ted 1
• From this trend of increasing for both export and import of
commodities, seaport has to be facilitated the transportation of commodities in the proper
way.
Port Authority of Thailand (PAT), a stated own enterprise, is considered as the oldest
seapo1t in the central region of Thailand. The economic crisis in Thailand since the year
1996, the cargoes transportation has been considered as the critical way for economic
recovery in Thailand.
However, to consider whether the Port Authority of Thailand has reached for the efficient
service to its customers or not, I would like to compare the efficiency ratio with the
Centreport of Wellington, New Zealand. By following the path of conceptual
framework, an exhaustive review of available literatures together with a series of in-depth
interviews to gather the valuable data, for the efficiency measurement process. The
relevant factors of the p01t; for example, the layout of the berths and container yards, the
characteristics and type of tools and equipments, and the technology uses in seaport; are
taken to be concerned for this measurement. This research can lead to some
recommendations to improve services provided by Port Authority of Thailand, as well as
to be able to response effectively for the increase trend in the quantity of demand and
supply for cargoes from Thailand. |
| Year | 2004 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-04-18 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Do Ba Khang |
| Examination Committee(s) | Tang, John C.S.;
Sununta Siengthai |
| Scholarship Donor(s) | - |
| Degree | Research report (M.Sc.) - Asian Institute of Technology, 2004 |
