| Author | Tran Duc Thinh |
| Note | A project submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (Executive) in International Business – Management of Technology (VN), School of Management |
| Publisher | Asian Institute of Technology |
| Abstract | Customer service is one of the important factor and motivation for any organization to contribution to the sustainable development of the organization. Customer service promotes the success in the innovation, productivity increment, efficiency in administration and management and competitive enhance. Recognizing the importance of customer service to the business and production activities, in recent years, based in the business strategies and planning for 2006-2010, EVN HCMC has considered the customer service enhancement to be really necessary that can ensure EVN HCMC to effectively operate and take the initiative in business orientation in order to meet the growth of EVN HCMC in future. In particularly, EVN HCMC has ensured to supply customers stable and safe power, reduce power-off period, flexible payment methods, quick and effective resolution of applications, troubleshooting, model transaction offices,… Further, EVN HCMC has provided its employees various training programs to improve their working skills as well as offered good benefit polices in order that they would be happy with their work then could deliver the best added values to customers. |
| Year | 2014 |
| Type | Project |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Chairperson(s) | Bechter, Clemens;Donyaprueth Krairit |
| Examination Committee(s) | Kritsadarat Wattanasuwan;Tocquer, Gerard |
| Scholarship Donor(s) | EVN HCMC |