1 AIT Asian Institute of Technology

Increasing customers’ trust in B.Braun Company

AuthorLe Thi Hop
NoteA research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management
PublisherAsian Institute of Technology
AbstractB.Braun International Corporation is a global specialist in manufacturing healthcare products mainly for hospitals. Its Headquarter is located in Melsungen-Germany with over 50 world-wide subsidiaries. The Asia Pacific regional office is in Singapore. The representative office in Ho Chi Minh City was established in 1992, followed by Hanoi in 1993 and accompanied by co-operating with importers in Hanoi, Hue, Da nang, HCMC and Can Tho. At present, B.Braun Vietnam has 6 Business Units which serve different specialties of hospitals. This research focuses on Vascular System Division (VS) whose main products are stents and balloons. Their use is to dilate stenotic coronary arteries (vessels carry oxygen-rich blood to heart muscles) to regenerate blood flow (Interventional Cardiology). The products have been imported from Germany where the factory is located. VS started in Vietnam in 2002 with good growth rates year by year. Key customers of this business are interventional cardiologists and chief nurses of the Interventional Cardiology Departments. In 2007, the development began to slow down. Finding the suitable solutions to recover its turnover is the purpose of the study.
Year2008
TypeResearch Study Project Report (RSPR)
SchoolSchool of Management (SOM)
DepartmentOther Field of Studies (No Department)
Scholarship Donor(s)Swierczek, Fredric William;Bechter, Clemens;Zimmerman, Willi


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