| Author | Pham Thu Lien |
| Note | A project submitted in partial fulfillment of the requirements for the
Degree of Master of Business Administration (Executive) in
International Business, School of Management |
| Publisher | Asian Institute of Technology |
| Abstract | The business competition in Vietnam has intensified nationwide, especially after Vietnam
joined WTO in 2007. In an instant, a trend of high competitive pressure and globalization,
all enterprises have no other choice but focusing on four important components:
- The Quality of goods and services;
- The Cost of producing goods and services;
- The Speed with which products and services are brought to market;
- Innovation in the development of new products and services;
To improve the above-mentioned four components, enterprises need to trade-off carefully
between short-term benefits and R&D (research and development) long-term strategy. To
improve product/service quality as well as the speed of new products and services brought
to IT market, there is no other way but to keep consistent commitment on a long-term road,
and possibly having to sacrifice immediate benefits.
This research aimed at solving quality problems at present and at improving the efficiency
of a quality system in the future at FPT Information System Joint-Stock Company (FIS).
The research starts with a literature overview of product quality and service quality in
general. Next, more details on existing problems of quality system in FIS were presented
and analyzed. The study was then continued with the recommendations for improving core
dimensions of quality system in order to touch deepest factor forming strong quality
system in FIS. It is hoped that this research in someway can help FIS improve its quality
system in a comprehensive view. Thus, FIS can have more advantages in highly
competitive market in Vietnam and nationwide. |
| Year | 2010 |
| Type | Project |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Examination Committee(s) | Badir, Yuosre;Do Ba Khang;Muller, Logan |
| Scholarship Donor(s) | FPT Information System Joint-Stock Company |