| Author | Le Thi Thanh Truc |
| Note | A project submitted in partial fulfillment of the requirements for the
degree of Master of Business Administration (Executive) in
International Business – Management of Technology (VN), School of Management |
| Publisher | Asian Institute of Technology |
| Abstract | Vietcombank has been the leading bank on the international payment services in Vietnam for a long time. In recent years, Vietcombank’s international payment service turnover has been gradually decreased while the exports and imports payment of the country in general and in Dong Nai province in particular. The bank should be recognized the reasons for this downturn.
This research is aimed to analyze the current status of this service at Vietcombank Dong Nai branch as a example which help to find out the factors that should be considered to make changes to improve the competitiveness of the service.
The analysis is based on the Business Process Management theory and the results from customers survey and interviews to identify solutions relating to time of transaction, human resource and technology supporting in order that Vietcombank can accelerate its competitiveness of the international payment service. |
| Year | 2014 |
| Type | Project |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Chairperson(s) | Swierczek, Fredric W.;Huynh Trung Luong |
| Examination Committee(s) | Bechter, Clemens;Tritos Laosirihongthong |