| Author | Bui Quoc Hoan |
| Note | A project study submitted in partial fulfillment of the requirements for the
degree of Master of Business Administration (Executive) in
International Business – Management of Technology (VN), School of Management |
| Publisher | Asian Institute of Technology |
| Abstract | The approved Vietnam Distribution Code has the objective of promoting and ensuring that power companies (PCs) of Electricity of Viet Nam provide adequate quality and performance in electricity retail supply services. Each PC is looking at adapting and enhancing commercial management and customer services to meet the standards on service quality in a sustainable manner.
Assess and describe Latin American and Caribbean experiences, developing countries with distribution companies and useful experience that could benefit PCs in each case, including practices and systems for retail companies to manage and provide adequate customer services
The research reviews the customer service that Electricity of Viet Nam is providing to the company’s customers.
The findings of the research provide a strategy improving customer services, design a plan to achieve the quality of customer services and performance expected in Vietnam Distribution Code and help the Electricity of Viet Nam manager to improve customer service at Electricity of Viet Nam. |
| Year | 2013 |
| Type | Project |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Chairperson(s) | Swierczek, Fredric W.;Huynh Trung Luong |
| Examination Committee(s) | Soegaard, Ragnar |
| Scholarship Donor(s) | Vietnam Electricity |