| Abstract | To improve the operation of the electricity market in Vietnam to be on schedule and effective, Congress enacted the Electricity Law, the Prime Minister issued a decision approving the implementation of the roadmap, the conditions and structure of the electricity industry to establish and develop the level of power market in Vietnam. Accordingly in 2021, the retail electricity market competition will officially operate (Currently Ongoing level competitive electricity market). For retail electricity market competition, the customer may have the right to choose electricity suppliers with reliable, accept power and good service. Power companies should take steps to boost customer service better. If you meet eligibility, customers also buy electricity from the generator units, electrical wholesale unit, retail unit area through bilateral contracts and spot market power.
In order to improve the quality of implementation of customer service using the power of Vietnam Electricity in general and of the Hochiminh city power corporation in particular, there is a need to evaluate the customer service that Vietnam Electricity provides for customers to use electricity. Because, currently there are some limitations on service qualityat the Hochiminh city power corporation. Customers are not satisfied with several stages in the process of electricity retail distribution.
The findings of the study will provide a strategy to improve, enhance customer service quality of electricity use, design an implementation plan to achieve quality customer service and project performance in the Hochiminh city power corporation in particular, the social and economic center in Vietnam and Vietnam Electricity in general to manage to improve customer service in the Vietnam Electricity. |