| Abstract | An organization, despite of its size, cannot operate smoothly if there is no solid link between its people. In the constantly changing business of Telecom industry, the creative capability derived from cross-functional cooperation is the most valuable asset that a company can possess. Being a member of Project Management Team of Huawei Vietnam for more than three years, I have observed many challenges that Huawei Vietnam has to overcome due to the lack of synergy. The purpose of this study, as the result, is to explore the nature of the interdepartmental cooperation in the Telecom implementation projects at Huawei Vietnam. Another objective is to realize the current barriers in cross-functional cooperation and to identify their root causes. Finally, but most importantly, this research aims to propose practical and easy-to-apply solutions that can reduce the occurrence of the identified problems.
The results of the study revealed that the hand-over processes between the involved departments do not provide all needed information to allow the departments to effectively take over the projects and fulfill their responsibilities. It was discovered that the gap of technical skills and project management knowledge has prevented the involved departments such as Marketing, PMO, CEG and Supply Chain from understanding and achieving their expectation together, as well as results in infeasible scope of work. The lack of documentation was also a source of problems in cross-functional cooperation.
Including both problem analysis and recommendations, this research is expected to provide the management team of Huawei Vietnam with a deeper understanding of how to achieve a synergetic interdepartmental cooperation and what benefits it can bring to the company. |