Service quality in construction projects : a case study of a construction company in Vietnam | |
| Author | Ha Cong Huy |
| Call Number | AIT Proj. no.MPM-CM-15-01 |
| Subject(s) | Construction projects--Management--Vietnam Construction projects--Quqlity control |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering in Construction Engineering and Infrastructure Management, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Project ; no. MPM-CM-15-01 |
| Abstract | The author conduct a research about service quality in small and medium construction projects: A case study of a construction company in Vietnam. Base on the measurement items of service quality in literature review, the author find out the construction activities, procedures and policies the company apply in their practice to support the service quality on the construction projects. It is show that the top management commitment, the good reward system and the appropriate policies and procedures has a str ong effect to the service quality of the small and medium construction project and influence the customer satisfation. |
| Year | 2015 |
| Corresponding Series Added Entry | Asian Institute of Technology. Project ; no. MPM-CM-15-01 |
| Type | Project |
| School | School of Engineering and Technology (SET) |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Construction Engineering and Infrastructure Management (Professional Master) (MPM-CM) |
| Chairperson(s) | Hadikusumo, Bonaventura H. W.; |
| Examination Committee(s) | Chotchai Charoenngam;Santi Charoenpornpattana; |
| Degree | Project (M. Eng.) - Asian Institute of Technology, 2015 |